Refund policy

Return and Refund Policy for Intricate Crochet

 

Our Commitment

We aim to provide high-quality, handmade crochet products, and we hope you love them as much as we do! However, if you are not fully satisfied with your purchase, please review our policy below.

Returns

1. Eligibility: Returns are accepted within 30 days of purchase for items that are unused, unwashed, and in their original condition with all tags and packaging intact.

2. Non-Returnable Items: Customized or personalized items are non-returnable, as they are made specifically for you. Sale or discounted items are also final sale.

3. Process: To initiate a return, please contact us at intricatecrochet@gmail.com with your order number and reason for return. We’ll guide you through the process and provide a return shipping address.

4. Shipping Costs: The customer is responsible for return shipping costs unless the return is due to a defect or mistake on our part.

Refunds

1. Approval: Once we receive your returned item, we will inspect it and notify you via email. If approved, the refund will be processed within 7–10 business days.

2. Method of Refund: Refunds will be issued to the original payment method. Note that your bank or credit card company may take additional time to process the refund.

3. Partial Refunds: In certain cases (e.g., items with signs of wear, incomplete packaging), only a partial refund may be granted.

Exchanges

If you’d like to exchange an item, please contact us within 30 days of purchase. We’ll assist you in processing the exchange, depending on product availability.

Damaged or Defective Items

If your item arrives damaged or defective, please reach out to us within 7 days of receiving your order. We’ll gladly provide a replacement or a full refund, including shipping costs, after reviewing the situation.

Thank you for supporting Intricate Crochet We appreciate your understanding and are here to ensure you have a great experience with our handmade creations!